Cancellation Policy

Course fees are non-refundable. If you need to cancel, we can move your booking to another available course, provided we receive your notice at least 48 hours before the training is due to start. Any credit issued is valid for 12 months. The only situation in which we give a refund is when we cancel your course — see section 5.

Tell us at least 48 hours before the course starts and we will not refund your fee, but we will hold it as credit so you can transfer your place onto another available course.

The credit covers the same course and fee you originally paid. We will confirm your new date with you in writing once a place is available.

Credit must be used within 12 months of the date it is issued. After that it expires and cannot be extended, transferred to another person, or refunded.

Cancellations made less than 48 hours before the training starts are non-refundable, and no credit is issued. This applies whether the course is held at our venue or at your workplace, as our trainer and any venue or equipment arrangements are already committed by then.

Email info@sbskills4life.co.uk or call 07356058699 / 01536639003 as soon as you know you cannot attend. Please include your name, the course and the date you booked, so we can confirm your cancellation and any credit in writing.

If we cancel your course, you will receive a full refund of everything you have paid. This is the only situation in which a refund is given.

If we need to move your course to a new date, we will contact you as soon as possible and offer you a place on another available course, or transfer what you have paid to a later date. Any credit we issue in this situation is valid for 12 months. If you would rather not take a new date, we will refund you in full.

This policy applies to bookings made through our website, by email or by phone. It sits alongside our Terms & Conditions, which also cover your booking.

Questions about cancelling or moving a booking? Email info@sbskills4life.co.uk or call 07356058699 / 01536639003.